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How Long Do Above Ground Pools Last?
Warranty Info
All warranties are held and covered by the manufacturer. They will provide the relief. But contact us for help
30-YEAR POOL PROTECTION PLAN
Pastel Corp (p.p.k) warrants its soft-sided pools to be free from defects in workmanship, craftsmanship, quality, and material (ripping & tearing) for the following period time:
7/100% – The first Seven (7) years, from the date of consumer purchase, PPK will ship to your authorized PPK dealer’s location, a replacement Legacy Pool liner (or any related hard-parts), 100% free of charge.
8-30/Protated % The following 8 years (years 8 through 15), PPK will ship to your authorized LPK dealer’s location, a replacement Legacy Pool liner (or any related hard-parts), discounted as follows:
Year (1-7) – 100% Year 10-15 – 70 % Year (15 -30) -50%
How Long Do Above Ground Pools Last?
Warranty Procedure : Customer is to prepare the following items:
1) Take several pictures of the area of pool you believe to defective.
2) Make a copy of your receipt.
3) On a blank sheet of paper, write your name, address, telephone number, and a brief description of the defect.
4) Include your pool’s serial number, which can be found in one of the following two places On the outer pool box that contained the liner, b) On the inside of the Velcro liner flap.
5) Customer is to take the above mentioned paperwork pictures, receipt and paper containing the serial number, description of the defect. As well as the customer’s information to the authorized PPK dealer where the pool was purchased.
Within 30 -60 days from receipt of customer’s warranty paperwork, the authorized PPK dealer will receive replacement Legacy pool.
Before the dealer can release the pool, customer must provide the original pool for exchange (including all related hard-parts and liner), as well as pay the dealer any money owed if under the 2/Prorated % period.
. In the event the liner is defective, and the customer is unable to return the defective liner to the dealer, the dealer will accept a cut out portion of the liner containing the defect. Important Note: If providing the dealer with a cut out portion of the liner, customer must cut out at least a one-foot radius around the defective area. For questions, please contact your local authorized PPK dealer.
How Long Do Above Ground Pools Last?
In no event shall PPK be liable to the dealer or customer for incidental and/or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply. This warranty does not apply to any Laguna pool (including all related hard-parts and liner), which has been subjected to negligence, alteration, accident, abuse, misuse, improper installation, vandalism, civil disturbances, or acts of God. The only warranties authorized by PPK are those set forth herein. PPK does not authorize other persons to extend any warranties with respect to its products, nor will PPK assume liability for any unauthorized warranties made in connection with the sale of its products.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
How Long Do Above Ground Pools Last?
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