Our Policy

Paradise Pools Mart Policy

Our Policy – Please Read Carefully – Buying and shipping an above ground pool is a big process and takes time and resources. Please make sure you have read our policy thoroughly.

SPECIAL ORDERS AND CUSTOMIZED POOLS – Paradise Pools

Special orders and customized pools cannot be cancelled. The pool is manufactured to your specification and is  not resalable.  You agree to commit to the purchase of this pool, once the order is made.

Steel Pools (Hallowell Pools) and Equipment will subject to a 25% restocking fee if not yet shipped. If shipped a 50% fee will apply. This covers all the costs incurred in order, shipping, handling and other issues.

Please be very sure of your purchase before you  complete your order. Paradise Pools Mart does allow for a 24 hour window on all sales,  from the point of sale in which you may cancel your order with no penalty.

All cancellations must receive a voice authorization.

PRICING AND AVAILABILITY

Any pricing information listed on this website is subject to change without notice. Certain items listed as part of our inventory herein may be discontinued or may be unavailable from time to time; call for current availability information.
Not all items listed are kept in stock for immediate delivery. Purchasers will be notified of out of stock items ordered over the Internet.

Ordering

All online orders are processed using Secure Servers (SSL).

WARRANTY

No Warranty is implied by Paradise Pools mart. All warranties are handled through the manufacturer. At no time is Paradise Pools Mart  responsible for covering any warranty claims on products they sell.
Feel free to call Paradise Pools Mart for phone numbers or web addresses of the manufacturers . We deal with only reputable companies who warrant their pools in a timely and courteous manner.

INSTALLATION

Paradise Pools Mart is not  a pool installer and is not affiliated with any professional  pool installer, therefore Portable Pools Mart can assume no responsibilities  errors in the installation by either an installer or a home owner. If you have the pool installed by a third party please supervise the installation process to be sure they comply procedure shown in the steps shown in the instructions/video.  Any videos provided are intended as a supplements for the manual which is the final authority. Similarly all information offered on this site is also supplemental to the manufacturers manual, parts list, warranty and instructions.

 

SHIPPING

Paradise Pools Mart will deliver all merchandise to your curbside. When the product arrives inspect all items for shortage damage. Paradise Pools Mart is not responsible for these occurrence. Any shortage or damage to shipped items should be reported to the carrier at the time of delivery. Any damaged items or shortages are the responsibility of the carrier. You must report the damage to the shipping company within three days or getting a claim on shipping damage or shortages will me difficult.  If there is ANY damage to your shipment, you must note this on the BOL when you sign for your package(s). If you report damages during that time, Paradise Pools Mart will file the claim for you and ship out your parts free of charge. If you do not report damages to Paradise Pools Mart within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves.

RETURNS

Returns only after RMA# is issued. There will be no RMAs issued for Custom Made Pools Or Paradise brand pools. There will be a 25% restocking fee on all returns. Shipping cost is non refundable and the buyer is responsible for out bound and inbound shipping. No open boxes will be accepted. Returns on new and unopen Boxes only. We sell only quality pools but please consider your purchase carefully as the process and returning and restocking is expensive. Due to the nature of shipping and construction, no exchanges can be accepted. If a return is approved, RMA#’s will only be issued for complete orders only. We do not accept partial returns. Custom made pool packages are not returnable.

RETURNS OF INCORRECT ITEMS

If you are sent the wrong item you must inform us with in thirty days and the item must be “New In Box” to be returned.  Any items used, or reported after the 30 day period will not be accepted back.

Changes

Orders may be changed only if no items have been shipped or manufactured. Changes to orders are by mutual agreement only.

Pools Used Indoors

Paradise Pools Mart Pools will not be held responsible water damaged caused by pools that are installed indoors. Please be aware that pools contain a great deal of water and that water can escape. Make sure you have options in place to deal with excess water.

Verbal Instructions

All verbal instructions are given as guide lines and help in your pool purchase and installation process, since there are no written records of such, and can be easily misconstrued, misunderstood, or corrupted, verbal instructions are treated as “suggestions” and are non-binding.

Paradise Pools Marti s not responsible for typographical errors on invoices. you will receive only the products you have ordered. Please check out the invoice you receive for completeness

All trademarks, company names and product names are the property of their respective owners.

COPYRIGHT

The content of this website, including but not limited to the text and images and their arrangement are copyright 2021- Paradise Pools Mart. All Rights Reserved.

Paradise Pools Mart Pools is not responsible for, and may not be held liable for, how the pools purchased from us are used or installed, and by purchasing the buyer warrants carries the proper liability insurance to cover any incident that may occur.

Paradise Pools Mart Pools is not responsible for, and may not be held liable for typos, errors, corruptions or mistakes made on the website or included paperwork. Sales are not finalized until after contact is made with the customer.

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